WARRANTY INFORMATION

DPF GUYS GUARANTEED CLEANING AND ONE YEAR ASSURANCE PLAN

When it comes to warranties, a DPF cleaning is like an oil change or a truck wash. You expect the work to be done the right way, and we stand behind that one hundred percent. You also receive a full before and after report on every cleaning so you can see the results for yourself. What the engine does afterward is outside anyone’s control, so this plan explains what we guarantee and how we protect your cleaning cost if the truck has upstream issues.

What We Guarantee

Every part we clean is restored to proper flow and brought back to like new specifications as closely as the part allows. We guarantee that work.

You receive the most complete and best possible cleaning process every single time. You get one clear price with no tricks, no confusing cleaning levels, and no expensive upsells. In rare cases a part may be soaked with oil or covered in heavy contamination that needs extra work at an added charge, and we always explain this up front. Every part receives the full cleaning process required by the country’s largest diesel engine builders and major fleets. One process. One result. No games.

If we ever make a mistake during cleaning, we fix it at no cost to you. That is our workmanship guarantee.

WHEN A PART CANNOT BE SAVED

Our real world experience shows that more than ninety percent of all parts can be fully and safely cleaned. Some parts cannot be saved because they are cracked, melted, broken inside, or too damaged. If your part cannot be cleaned or if it fails during cleaning, you pay nothing for the cleaning. You may choose to buy a replacement part from us, but that choice is yours.

WHAT NOBODY CAN CONTROL

A DPF is a soot catcher. It does not create soot. It only catches soot from the engine. A clean part or even a brand new part can plug fast or be damaged if the engine has a problem such as a misfire, a leaking injector, a bad turbo, a cracked flex pipe, DEF dosing trouble, a bad sensor, failing injectors, or overfueling. This is a reaction to the engine problem, not a failure of the part.

Problems can also come from improper installation, loose clamps, bent gaskets, or damage from accidents or road impacts. These issues are outside the cleaning process and can harm the part or make it fail early.

Because nobody can predict what the engine may do or what may happen after installation, no shop can warranty engine behavior, installation mistakes, or physical damage. Instead, we focus on the work we control and give you clear protection for the rest.

THE ONE YEAR ASSURANCE PLAN

If we clean your DPF, DOC, SCR, or EGR and that part becomes unusable within one year for any reason, we apply one hundred percent of the cleaning price for that part toward the purchase of a brand new replacement part purchased from us.

WHAT WE TELL EVERY CUSTOMER

We keep the message clear and honest.

  • Your part is restored to proper flow and brought back to like-new specifications as closely as possible.
  • You receive a full before and after report on every cleaning so you know exactly what was done.
  • You receive the most complete and best possible cleaning process every single time.
  • You get one clear price with no tricks, no confusing cleaning levels, and no expensive upsells.

The part does not fail on its own. It reacts to the engine. A properly cleaned part or even a brand new part can plug or be damaged when the engine has a problem. Improper installation or physical damage can also harm the part. If we cannot clean it, there is no charge.

Your cleaning cost is protected for one year through our assurance plan.

Fix the root cause and we help you get rolling again.

OUR PROMISE

DPF Guys believes in honest work and clear answers. We take care of the things we control and help you with the things nobody can control. Our job is to keep you informed, protected, and moving.